Privacy Policy

Shipboxy LLC-FZ (“Shipboxy”, “we”, “us”) is an international freight forwarder headquartered in the United Arab Emirates (Jebel Ali 1, Office 903D, P.O. Box 111282, Dubai), with branches in Guangzhou, China and Eskilstuna, Sweden. Shipboxy LLC-FZ is the controller of the personal data described in this policy.

For any privacy question or request, contact us at support@shipboxy.com.

We only collect the data you give us or that is needed to run our website and services:

• Quote requests: your name, phone/WhatsApp number, and the service and destination you are interested in.
• Business quote requests: company name, country, your name, business email, phone, origin and destination, freight type, cargo description, shipping volumes and any requirements you share.
• Job applications: your name, email, phone, location, field, qualifications and the CV you upload.
• Customer accounts: the email address and login details you use to sign in to app.shipboxy.com, and the shipment information linked to your account.
• Communications: messages you send us by email, phone or WhatsApp.
• Website usage: pages visited, device and browser type, approximate location and similar data collected through cookies (see section 7).

• To reply to your request, prepare quotes and provide our freight, customs and warehousing services — necessary to take steps before or to perform a contract with you or your company.
• To manage shipments, documentation and customs clearance — performance of a contract and compliance with legal obligations (for example customs, tax and trade regulations).
• To assess job applications — our legitimate interest in recruiting, and your consent where you choose to apply.
• To improve our website and measure our marketing — our legitimate interest, or your consent where required for cookies.
• To send business updates about our services — our legitimate interest in B2B communication. You can opt out at any time.

We do not sell your personal data.

We share data only where needed to deliver our services or run our business:

• Carriers, shipping lines, airlines, trucking companies, port operators, customs brokers and agents involved in your shipment.
• Customs and other public authorities where required by law.
• Service providers that host and operate our website and systems on our behalf, including our cloud hosting and database provider, Google (analytics), and messaging tools our team uses to receive new requests.

Because we move cargo internationally, data may be transferred between the UAE, the European Union/EEA, China and other countries on your shipment’s route. Where data leaves the EEA we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses, or on the transfer being necessary to perform the contract you asked for.

• Quote requests that do not lead to business: up to 24 months, then deleted.
• Customer and shipment records: as long as required by accounting, customs and tax laws (typically 5–7 years).
• Job applications: up to 12 months after the recruitment is closed, unless you ask us to delete them sooner.

Depending on where you are, including under the EU General Data Protection Regulation (GDPR) and the UAE Personal Data Protection Law, you may have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted;
• restrict or object to certain processing, including direct marketing;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent.

To exercise these rights, email support@shipboxy.com. If you are in the EU/EEA you may also lodge a complaint with your local data protection authority — in Sweden, the Swedish Authority for Privacy Protection (IMY).

We use Google Analytics and Google Tag Manager to understand how visitors use our website and to measure the results of our advertising. These tools use cookies and similar technologies. We may also use advertising tags (for example from Google or LinkedIn) to measure campaign results.

You can block or delete cookies in your browser settings. Doing so will not stop you from using the website or requesting a quote.

We protect your data with access controls, encrypted connections (HTTPS) and database security rules that restrict who can read submitted requests. No system is completely secure, but we take reasonable measures to protect your information.

We may update this policy from time to time. The latest version is always published on this page with the date it was last updated.