Terms of Use & Service

These terms are issued by Shipboxy LLC-FZ, headquartered in Dubai, United Arab Emirates, with branches in Guangzhou, China and Eskilstuna, Sweden. They apply to your use of shipboxy.com and the Shipboxy customer portal, and to quotes we provide. Each shipment is also governed by the booking confirmation we issue and the trading conditions stated in it. If there is a conflict, the booking confirmation and its trading conditions prevail.

• Quotes are based on the information you provide (cargo, weight, volume, container type, origin, destination and dates). If the actual details differ, the price may change.
• Unless stated otherwise, quotes are valid for 7 days and depend on space and equipment availability with carriers at the time of booking.
• Quotes do not include duties, taxes, inspections, storage, demurrage, detention or other third-party charges unless they are listed in the quote.
• Carrier surcharges (such as fuel, currency or peak-season surcharges) may change between quote and shipment and will be passed on at cost.

• Describe the goods accurately, including HS codes, weight, value and any dangerous-goods classification.
• Provide complete and correct commercial invoices, packing lists, licences, certificates and any other documents required for export, transit and import.
• Pack, label and load goods so they can withstand normal transport and handling.
• Make sure the goods are legal to export and import and are not subject to sanctions or embargoes.
• Pay any duties, taxes and charges caused by incorrect or missing information.

We do not handle illegal goods, goods subject to sanctions, or dangerous goods that have not been declared and approved in advance. Restricted goods (for example dangerous goods, temperature-controlled cargo, high-value cargo or goods requiring special licences) must be declared before booking and may require special handling and pricing.

Payment terms are stated on the quote or invoice. Unless agreed otherwise in writing, invoices are payable before the release of cargo. We may hold cargo until outstanding amounts are paid, to the extent permitted by law.

Our liability for loss of or damage to goods is limited as set out in the applicable trading conditions and the international conventions that apply to the mode of transport (such as the Hague-Visby Rules for sea freight, the Montreal Convention for air freight and the CMR Convention for road freight in Europe). These limits are often lower than the value of the goods.

Cargo is not insured by Shipboxy unless you request insurance in writing and it is confirmed in your booking. We strongly recommend insuring your goods for their full value — ask us when you book and we will arrange it.

We are not liable for indirect or consequential losses, such as loss of profit, or for delays caused by carriers, customs, port congestion, weather or other events outside our reasonable control.

Any visible loss or damage must be noted on the delivery documents and reported to us in writing at delivery. Hidden damage must be reported in writing as soon as possible and within the time limits set out in the applicable conventions and trading conditions.

Website content is provided for general information. Tracking information and estimated times of arrival are provided in good faith but may change. You are responsible for keeping your portal login details confidential. You may not misuse the website, attempt to access data that does not belong to you, or copy our content for commercial use without permission.

How we handle personal data is described in our Privacy Policy at shipboxy.com/privacy.

Unless your booking confirmation states otherwise, these terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and disputes are subject to the courts of Dubai.

Questions about these terms: support@shipboxy.com · +971 58 558 8990.