F. A. Q.

We provide consolidation service, as we give you the freedom to combine multiple packages into one or more boxes for shipping. 

We provide you with a shipping insurance to make sure your goods are always protected from being lost, or damaged in transit. 

Before shipping to you, we will take pictures of your package and forward it to you, which will help you identify if what we are about to deliver is exactly what you asked for.

Please allow up to 24 hours during working time for packages to show in your account. If you do not see your package after this time, please contact our customer support team and provide the tracking number for the package.

All parcels are added to your dashboard on the same working day as they arrive. If your parcel(s) are delivered outside of our operating hours, they shall be uploaded the following working day.

Yes, all parcels must be opened before they are dispatched in accordance with the law

Yes, we can consolidate your items for free to help reduce shipping fees. Further savings can be made by choosing to repack your items.