F. A. Q.

Frequently Asked Questions

We provide consolidation service, as we give you the freedom to combine multiple packages into one or more boxes for shipping. 

We provide you with a shipping insurance to make sure your goods are always protected from being lost, or damaged in transit. 

Before shipping to you, we will take pictures of your package and forward it to you, which will help you identify if what we are about to deliver is exactly what you asked for.

We provide all our members with a free storage limit of 30 days.

Please allow up to 24 hours during working time for packages to show in your account. If you do not see your package after this time, please contact our customer support team and provide the tracking number for the package.

We can assist you in returning a package to the sender. In order to request this please contact our support team at info@shipboxy.com and provide the ID number for the package you wish to return. Extra shipping fees will apply for returns.
Our Office is open to receive your deliveries from 09:00 – 17:30 Monday to Friday. We are closed over the weekend and during public holidays. Any courier deliveries that are scheduled for out of operating times should be delivered on the next working day.

All parcels are added to your dashboard on the same working day as they arrive. If your parcel(s) are delivered outside of our operating hours, they shall be uploaded the following working day.

Yes, all parcels must be opened before they are dispatched in accordance with the law

Yes, we can consolidate your items for free to help reduce shipping fees. Further savings can be made by choosing to repack your items.


Still have questions??

Contact us using our support form and we’ll respond as soon as we can

Contact us

Give us a call

You can also call customer support directly Monday to Friday 09:00 - 17:30 UAE

+971 58 558 8990