Please allow up to 24 hours during working time for packages to show in your account. If you do not see your package after this time, please contact our customer support team and provide the tracking number for the package.
We can assist you in returning a package to the sender. In order to request this please contact our support team at firstname.lastname@example.org and provide the ID number for the package you wish to return. Extra shipping fees will apply for returns.
Our Office is open to receive your deliveries from 09:00 – 17:30 Monday to Friday. We are closed over the weekend and during public holidays. Any courier deliveries that are scheduled for out of operating times should be delivered on the next working day.